Privacy Policy

Last updated: Dec 09, 2025

This Privacy Policy explains how timelesspartyrentals.ca collects, uses, and protects information from visitors and customers. We collect only the information needed to process rental requests, communicate about your order, and provide SMS notifications when you opt in.

1. Information We Collect

We collect the following information when you submit a rental order, contact us, or opt in to SMS notifications:

Rental Requests (via Booqable)

• Name
• Email address
• Phone number
• Event details you provide

Payments (via Stripe)

Stripe processes all payments securely. We do not access or store your full payment information.

SMS Communications

• Phone number
• Customer name (optional)
• Message delivery status and interactions (such as replies)

We do not collect sensitive information through SMS.

Automatically Collected Website Data

• Pages viewed and visitor behavior (Google Analytics)
• Cookies used for analytics and essential site features

We do not sell your data or share it with third parties for marketing.

2. How We Use Your Information

• Responding to inquiries
• Processing rental requests and communicating about your order
• Confirming and updating bookings, deliveries, or pickups
• Sending invoices or payment confirmations (via Booqable or Stripe)
• Sending SMS reminders or important event updates if you opted in
• Improving our website using anonymous analytics

3. SMS Communications

By providing your phone number and opting in, you agree to receive SMS updates related to your orders, delivery or pickup reminders, confirmations, and occasional announcements if you have opted in for promotions. Message frequency varies based on your interactions.

Standard message and data rates may apply. You may opt out at any time by replying STOP.

Note:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt in data and consent; this information will not be shared with any third parties.

How to Opt Out

• Reply STOP to any of our messages
• Contact us anytime at: info@timelesspartyrentals.ca
• Phone: 250 240 2739

4. Third Party Services We Use

Booqable

Handles rental bookings and stores your order details.

Stripe

Processes payments securely. We never store your payment details.

Google Analytics

Used for anonymous site usage tracking.

These providers may store data on servers outside Canada.

5. Data Retention

We keep rental order details within Booqable for business records and customer service. SMS engagement data is retained as long as needed for business and legal purposes. Analytics data is stored based on Google’s standard settings.

You can request removal of your information at any time.

6. Cookies

Our site uses cookies for:

• Analytics
• Basic site functionality

You can disable cookies in your browser.

7. Your Rights

• Access your personal information
• Request corrections
• Request deletion of your Booqable data
• Ask for more details about how your data is handled

8. Security

We use trusted platforms with strong security practices. While no system is perfect, we take reasonable steps to protect your information.

9. Children’s Privacy

Our services, including SMS, are not intended for individuals under age 18. We do not knowingly collect information from minors.

10. Updates to This Policy

We may update this policy occasionally. Any changes will be posted here.

11. Contact Us

Timeless Events and Party Rentals Ltd.
Email: info@timelesspartyrentals.ca
Phone: 250 240 2739
Website: timelesspartyrentals.ca