SMS Privacy Policy

Effective Date: November 27, 2025

At Timeless Events and Party Rentals Ltd, we are committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt in to receive SMS communications from us.

1. Information We Collect

When you opt in to receive SMS messages, we may collect:

Phone Number: To send SMS messages.
Customer Name (optional): Provided voluntarily for personalization.
Message Interactions: Delivery status, replies, and engagement.

We do not collect sensitive personal information via SMS.

2. How We Use Your Information

We use SMS communications to:

Confirm bookings, rentals, and delivery or pickup schedules.
Provide updates or changes to rental orders.
Send reminders or important event related notifications.
Respond to inquiries.
Send occasional promotional offers or announcements (only if you have opted in).

We never sell or share your phone number for third party marketing purposes.

3. SMS Consent and Opt-In

By providing your mobile number and opting in, you consent to receive SMS communications from Timeless Events and Party Rentals Ltd. Message frequency may vary depending on your orders or interactions.

Standard message and data rates may apply depending on your mobile carrier.

4. Opt-Out Instructions

You may opt out at any time by replying STOP to any of our messages.

You may also request removal by contacting us:

Phone: 250 240 2739
Email: info@timelesspartyrentals.ca

After opting out, you will no longer receive SMS messages unless you opt in again.

5. Information Sharing and Disclosure

We may share your information only in the following situations:

Service Providers: With trusted SMS communication platforms that help deliver our messages.
Legal Requirements: If required to comply with law, regulation, or legal process.

We do not share SMS customer information with unrelated third parties.

6. Data Security

We take reasonable measures to help protect your personal information, including:

Secure storage and transfer of message data.
Limiting access to authorized personnel.
Using reputable SMS service providers that follow industry security standards.

7. Data Retention

We retain SMS data only as long as necessary for business, legal, or operational purposes. When no longer needed, information is securely deleted.

8. Children’s Privacy

Our SMS services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

9. Updates to This Policy

We may update this SMS Privacy Policy from time to time. Changes will be posted on our website or otherwise communicated as required.

10. Contact Us

If you have questions about this SMS Privacy Policy or how your information is handled, please contact:

Timeless Events and Party Rentals Ltd.
Email: info@timelesspartyrentals.ca
Phone: 250 240 2739
Website: https://timelesspartyrentals.ca