THIS AGREEMENT COMES INTO EFFECT UPON PLACING
AN ELECTRONIC DEPOSIT TO SECURE YOUR ITEMS.
(No Signature Required)


BOOKINGS / ORDERING

FOR ALL ORDERS, A 25% DEPOSIT IS REQUIRED TO RESERVE YOUR ITEMS FOR THE DATE YOU REQUESTED.

THE ONLINE ORDERING IS AN ACCURATE DEPICTION OF WHAT ITEMS ARE AVAILABLE FOR SPECIFIC DATES.

A STAFF MEMBER WILL CONTACT YOU TO GO OVER YOUR RESERVATION AS STANDARD PROCEDURE.

TYPICALLY THE SAME BUSINESS DAY OR THE NEXT BUSINESS DAY.

QUOTES AND PROPOSALS DO NOT SOLIDIFY A BOOKING. BOOKINGS ARE ONLY COMPLETE ONCE THE RENTAL AGREEMENT IS SIGNED (ELECTRONICALLY OR PHYSICALLY) AND A DEPOSIT WITH A VALID CREDIT CARD IS MADE.

ALL DEPOSITS ARE NON-REFUNDABLE WITHIN 90 DAYS PRIOR TO THE SCHEDULED EVENT.

FULL PAYMENTS ARE REQUIRED 2 WEEKS PRIOR TO YOUR SCHEDULED EVENT. YOU WILL BE INFORMED AHEAD OF TIME BEFORE THIS TWO WEEK PERIOD ARRIVES. YOU WILL RECEIVE AN EMAIL WITH A PAYMENT LINK TO COMPLETE YOUR FULL PAYMENT.

YOU CAN CHOOSE TO PAY YOUR BALANCE IN FULL. JUST ASK A STAFF MEMBER TO ARRANGE THAT.

DELIVERIES ARE AVAILABLE AND DELIVERY FEES VARY DEPENDING ON LOCATION. CONTACT A STAFF MEMBER TO GO OVER THE DELIVERY FEES, DELIVERY DATES & TIMES.

DELIVERY FEES DO NOT INCLUDE SET UP UNLESS SPECIFIED.

ALL CHAIRS AND ITEMS WILL BE DELIVERED TO A LEVEL AND CLEAN AREA.

IT IS THE RESPONSIBILITY OF THE RENTER TO SET UP ALL TABLES, CHAIRS AND DECOR ITEMS UNLESS SPECIFIED INSTALLATION/SET-UP WITH A TIMELESS TEAM MEMBER.

PLEASE ENSURE ALL CHAIRS, TABLES AND OTHER RENTED ITEMS ARE NEATLY STACKED THE SAME WAY THEY WERE RECEIVED FOR PICK UP.

ADDITIONAL CHARGES WILL APPLY FOR NON-STACKING CHAIRS, TABLES OR OTHER RENTED ITEMS.

CUSTOMER PICK-UP (NON-DELIVERED) ITEMS MUST BE PICKED UP IN AN ENCLOSED VEHICLE (SUCH AS A VAN/TRAILER). AT NO TIME CAN AN ITEM BE PLACED IN AN OPEN TRUCK BOX/TRAILER FOR VARIOUS REASONS.

A CREDIT CARD WILL REMAIN ON FILE FOR ANY DAMAGES THAT MAY OCCUR. IT IS THE RENTER’S RESPONSIBILITY FOR THE CONDITION OF THE RETURNED ITEMS. THE CREDIT CARD THAT WAS USED FOR THE BOOKING WILL BE USED FOR ANY LOST/STOLEN OR BROKEN RENTALS (See Rental Protection Plan)

UPON DELIVERY OR PICK UP, THE RENTER AGREES THAT ALL RENTED ITEMS ARE IN SATISFACTORY CONDITION. IF THE CLIENT/RENTER WANTS TO NOTICE SOME DAMAGE UPON RENTING THEY MUST DO SO BEFORE THE ITEM(S) HAS EITHER LEFT OUR FACILITY OR WHEN OUR STAFF MEMBER IS PRESENT DURING DELIVERY/SET UP.

THE RENTER WILL PAY ANY AND ALL OVERDUE CHARGES FOR ANY AND ALL EQUIPMENT THAT IS OVERDUE FROM THE DUE DATE. YOUR ITEMS ARE RENTED AND PAID FOR ONLY THE TIMES/DATES AS PER YOUR RENTAL CONTRACT. IF YOUR ITEMS ARE LATE AFTER THE DATE SPECIFIED, YOU WILL BE CHARGED THE DAILY RATE FOR YOUR ITEMS AND ANY ADDITIONAL PICK UP CHARGES. THE BEST PRACTICE IS TO CONTACT A STAFF MEMBER FOR ANY DELAYS. WE WANT YOUR EVENT TO GO SMOOTHLY AND WE HOPE THAT YOU DO THE SAME FOR OUR ITEMS OF YOUR RENTAL.

PLEASE AVOID THIS (WE HAVE TO OUTLINE THIS): FAILURE TO RETURN GOODS BY SPECIFIED DATE CONSTITUTES THEFT AND CAN CONSTITUTE CRIMINAL CHARGES. THE RENTER WILL PAY FOR ANY DAMAGES TO THE RENTED EQUIPMENT INCURRED DURING THE RENTAL PERIOD OR WHILE IN THE THE RENTER’S POSSESSION. SHOULD ANY EQUIPMENT ASSOCIATED WITH THE CONTRACT GO MISSING, OR IS STOLEN, THE RENTER AGREES TO BE CHARGED WITH THE VALUE OF THE EQUIPMENT AS STATED ON THE RENTAL AGREEMENT.



RENTAL PROTECTION PLAN

A 5% DAMAGE PROTECTION CHARGE WILL AUTOMATICALLY BE CHARGED TO ALL ORDERS. UNLESS SPECIFIED PRIOR TO THE EVENT. YOU DO HAVE THE OPTION TO OPT OUT OF THE RENTAL PROTECTION PLAN.

DAMAGE PROTECTION WILL COVER THE FIRST $100 OF BROKEN OR DAMAGED EQUIPMENT AND 50% OF ANY ADDITIONAL DAMAGE OR BREAKAGE UP TO $2500 IN VALUE.

THE REMAINING 50% WILL BE THE CUSTOMER’S RESPONSIBILITY AND WILL BE CHARGED USING THE CREDIT CARD ON FILE FROM THE ORDERING.

THE RENTAL PROTECTION PLAN IS NOT INSURANCE AND DOES NOT COVER THE FOLLOWING: RENTAL ITEMS NOT RETURNED, THEFT, DAMAGE RESULTING FROM VANDALISM, DAMAGE RESULTING FROM NOT SECURING ITEMS PROPERLY DURING TRANSPORT, OVERLOADING OR EXCEEDING THE RATED CAPACITY OF THE RENTED ITEM. DAMAGE TO ELECTRONIC DEVICES DUE TO MOISTURE, ELECTRICAL OVERLOADING, ITEMS LEFT IN THE RAIN, AND ANY OTHER MISTREATMENT OF THE RENTED ITEM(S).

THE RENTER IS 100% LIABLE FOR FULL REPLACEMENT COST OR REPAIR IF THE RENTAL PROTECTION PLAN IS NOT SELECTED.



ON-CALL SERVICE

WE DO PROVIDE 24 HOUR ON-CALL SERVICE FOR OUR CLIENTS. ADDITIONAL CHARGES WILL APPLY. PLEASE DISCUSS WITH A BOOKING AGENT FOR DETAILS.

IF ANYTHING ISN’T FUNCTIONING AS IS SHOULD OR A CONCERN OF A PRODUCT, PLEASE LET US KNOW RIGHT AWAY BY CALL OR TEXT MESSAGE.



LINENS

NO CANDLES/CANDLE WAX. WAX KILLS LINENS! SO PLEASE, NOT OPEN CANDLES ON THE LINENS. THANK YOU.

PLEASE RETURN LINENS FREE OF ANY FOOD. PLEASE RETURN LINENS COLOR MATCHED (WHITES WITH WHITES FOR EXAMPLE) SO WE CAN ENSURE THE PROPER ITEMS ARE RETURNED AND COUNTED. ADDITIONAL CHARGES WILL BE APPLIED FOR MISMATCHED LINENS.

LINENS THAT ARE RETURNED WITH BURNS, HOLES, RIPS/TEARS OR THAT ARE PERMANENTLY STAINED DUE TO NEGLIGENCE WILL BE BILLED AT REPLACEMENT COST.

LAUNDRY BAGS/BINS WILL BE PROVIDED FOR YOU TO RETURN LINENS EASILY.




CLEAN UP / PREPARATION FOR PICK UP

PLEASE ENSURE THAT ALL TRASH, DECOR ITEMS, FLOWERS, ETC ARE REMOVED FROM THE TENT AREA PRIOR TO PICK UP. THE CLIENT ASSUMES ALL RESPONSIBILITY FOR DAMAGES CAUSED BY DECOR ITEMS SUCH AS CANDLE WAX, CIGARETTE BURNS, PENS/MARKERS, TAPE OR PINS TO TENTS, ETC.

THE BEST PRACTICE TO AVOID ANY ADDITIONAL CHARGES IS THE RETURN THE ITEMS AS THEY WERE DELIVERED. GLASSWARE IN THE PROPER CONTAINERS, CHAIRS STACKED WITH STICKERS FACING UP AS DIRECTED, TABLES STACKED TOGETHER, FLATWARE, PLATES AND COOKING DEVICES RINSED FREE OF FOOD AND PUT INTO DESIGNATED CONTAINERS PROVIDED AND GARBAGE CANS FREE OF GARBAGE (WE DON’T RECYCLE FOR YOU OR TAKE AWAY YOUR GARBAGE, SORRY).





ADDITIONAL CHARGES MAY APPLY IF:

IF THE VENUE/SITE IS NOT AVAILABLE OR READY WHEN THE CREW ARRIVES AT THE PREVIOUS DETERMINED DATE/TIME.

RENTED EQUIPMENT IS NOT READY FOR PREARRANGED PICKUP.

DELIVERY AND PICK UPS IS FROM ANY LOCATION OTHER THAN GROUND LEVEL. IF YOUR VENUE HAS STAIRS, ELEVATORS, LOADING DOCKS AND PICK UP OF ITEMS OUTSIDE NORMAL BUSINESS HOURS.

PLEASE DISCUSS DELIVERY AND PICK UP ARRANGEMENTS WELL IN ADVANCE WITH A TIMELESS TEAM MEMBER PRIOR TO YOUR EVENT. WE WANT YOUR EVENT TO GO SMOOTHLY. AS WELL AS OUR DELIVERY TO YOU AND PICK UP FROM YOU.

BE SURE ALL EQUIPMENT IS RETURNED ACCORDING TO THESE TERMS AND CONDITIONS OF THE RENTAL AGREEMENT. THE CLIENT IS SOLELY RESPONSIBLE FOR ANY ADDITIONAL CHARGES INCURRED AS A RESULT OF FAILURE TO MEET THESE CONDITIONS OF THE RENTAL AGREEMENT. ALL COLLECTION FEES, ATTORNEY FEES, COURT COSTS, OR ANY EXPENSE INVOLVED IN THE COLLECTION OF RENTAL CHARGES WILL BE THE NON PREVAILING PARTY’S RESPONSIBILITY.