RENTAL AGREEMENT, CONDITIONS AND RENTAL CONTRACT
THIS AGREEMENT COMES INTO EFFECT UPON PLACING ELECTRONIC DEPOSIT TO SECURE YOUR ITEMS.
(No Signature Required)
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS. IF YOU HAVE ANY QUESTIONS, WE LOOK FORWARD TO HELPING YOU THROUGH THE RENTAL PROCESS.
BOOKINGS / ORDERING
• A 25% deposit is required to reserve your items for your requested date.
• The online ordering system accurately reflects availability.
• A confirmation email will be sent after your booking.
• Quotes and proposals do not guarantee a booking.
• A booking is only complete once a deposit is paid via credit card (online or via payment link).
• All deposits are non-refundable within 6 months of your scheduled event.
• Edits to your invoice can be made up to 30 days prior to your event.
• Additions can be made by contacting us.
• Full payment is required 30 days prior to your event.
• You’ll receive a payment link and e-transfer option via email.
• Full payments become non-refundable within 30 days of your event.
• You authorize Timeless Party Rentals to charge your card on file if the balance isn’t paid 30 days before the event.
• Payment reminders will be sent via email.
• You can edit your order until 30 days before your event. Within 30 days, you can add items but cannot remove them.
• Full balance payment can be requested anytime—just ask!
• Deliveries available. Fees vary by location.
• Delivery fees do not include setup unless stated.
• All deliveries will be made to a level and clean area.
• Setup is the renter’s responsibility unless otherwise arranged.
• Items must be stacked as received for pickup. Additional fees apply for improperly stacked items.
• Pickups must be done in enclosed vehicles (e.g., van or trailer). Open truck boxes/trailers are not permitted.
• A credit card will remain on file for damage coverage.
• Renter is responsible for condition of all returned items.
• Damaged, lost, or stolen items will be charged to the card on file (see Rental Protection Plan).
• Upon delivery or pickup, the renter agrees items are in satisfactory condition.
• Any damage must be reported before leaving our facility or during delivery setup.
• Late returns will incur daily rental fees and extra pickup charges.
• Contact staff promptly if delays occur.
IMPORTANT: Failure to return goods on time constitutes theft and may result in criminal charges.
• You will be charged for damages incurred during the rental period or while in your possession.
• You agree to pay the full value of any stolen or unreturned equipment as per this contract.
• You are 100% responsible for damages caused by rain, transportation, or candle wax.
• Do not use open flame candles on linens!
RENTAL PROTECTION PLAN
• A 7% damage protection fee is applied to all orders (unless opted out in advance).
• Coverage includes:
- First $100 of damage or breakage
- 50% of any additional damage up to $2500
This plan is not insurance. It does not cover:
- Unreturned or stolen items
- Vandalism or negligence
- Improper transport or storage
- Water or electrical damage to electronics
- Mistreatment or misuse of items
ON-CALL SERVICE
• 24-hour on-call service is available.
• Additional charges apply — please speak with a booking agent for details.
• If any product is not functioning properly, please call or text us immediately.
LINENS
• NO CANDLE WAX! Wax ruins linens. Use candles safely.
• Return linens free of food and sorted by color (e.g., whites with whites).
• Charges apply for mismatched or permanently damaged linens (burns, holes, stains, etc).
• Laundry bags/bins will be provided for easy returns.
CLEAN-UP / PREPARATION FOR PICKUP
• Remove all trash, décor, flowers, etc. before pickup.
• Client is responsible for any damage from decorations (e.g., wax, markers, tape, pins, etc).
• Return items in the condition and containers they were delivered in:
- Glassware in proper boxes
- Chairs stacked with stickers up
- Tables stacked together
- Flatware and dishes rinsed and sorted
- Garbage cans emptied
ADDITIONAL CHARGES MAY APPLY IF:
• Venue or site is not ready at agreed delivery time
• Equipment is not ready at pickup
• Deliveries or pickups require stairs, elevators, docks, or off-hours service
• Please coordinate access well in advance.
• Any fees incurred due to failure to meet these terms will be the client’s responsibility.
• Client is responsible for all collection fees, attorney fees, or court costs in the event of payment disputes.
PAYMENTS / CANCELLATIONS
• Deposits become non-refundable within 6 months of your scheduled event.
• Payments become non-refundable within 30 days of your scheduled event.
• Within 30 days, you may add items, but not remove them.
• These policies exist to account for lost opportunities from reserved inventory.
RENTAL AGREEMENT, CONDITIONS AND RENTAL CONTRACT
THIS AGREEMENT COMES INTO EFFECT UPON PLACING
AN ELECTRONIC DEPOSIT TO SECURE YOUR ITEMS.
(No Signature Required)
BOOKINGS / ORDERING
FOR ALL ORDERS, A 25% DEPOSIT IS REQUIRED TO RESERVE YOUR ITEMS FOR THE DATE YOU REQUESTED.
THE ONLINE ORDERING IS AN ACCURATE DEPICTION OF WHAT ITEMS ARE AVAILABLE FOR SPECIFIC DATES.
A STAFF MEMBER WILL CONTACT YOU TO GO OVER YOUR RESERVATION AS STANDARD PROCEDURE.
TYPICALLY THE SAME BUSINESS DAY OR THE NEXT BUSINESS DAY.
QUOTES AND PROPOSALS DO NOT SOLIDIFY A BOOKING. BOOKINGS ARE ONLY COMPLETE ONCE THE RENTAL
AGREEMENT IS SIGNED (ELECTRONICALLY OR PHYSICALLY) AND A DEPOSIT WITH A VALID CREDIT CARD IS MADE.
ALL DEPOSITS ARE NON-REFUNDABLE WITHIN 90 DAYS PRIOR TO THE SCHEDULED EVENT.
FULL PAYMENTS ARE REQUIRED 2 WEEKS PRIOR TO YOUR SCHEDULED EVENT. YOU WILL BE INFORMED AHEAD OF TIME
BEFORE THIS TWO WEEK PERIOD ARRIVES. YOU WILL RECEIVE AN EMAIL WITH A PAYMENT LINK TO COMPLETE YOUR FULL PAYMENT.
YOU CAN CHOOSE TO PAY YOUR BALANCE IN FULL. JUST ASK A STAFF MEMBER TO ARRANGE THAT.
DELIVERIES ARE AVAILABLE AND DELIVERY FEES VARY DEPENDING ON LOCATION. CONTACT A STAFF MEMBER TO GO
OVER THE DELIVERY FEES, DELIVERY DATES & TIMES.
DELIVERY FEES DO NOT INCLUDE SET UP UNLESS SPECIFIED.
ALL CHAIRS AND ITEMS WILL BE DELIVERED TO A LEVEL AND CLEAN AREA.
IT IS THE RESPONSIBILITY OF THE RENTER TO SET UP ALL TABLES, CHAIRS AND DECOR ITEMS UNLESS SPECIFIED
INSTALLATION/SET-UP WITH A TIMELESS TEAM MEMBER.
PLEASE ENSURE ALL CHAIRS, TABLES AND OTHER RENTED ITEMS ARE NEATLY STACKED THE SAME WAY THEY WERE
RECEIVED FOR PICK UP.
ADDITIONAL CHARGES WILL APPLY FOR NON-STACKING CHAIRS, TABLES OR OTHER RENTED ITEMS.
CUSTOMER PICK-UP (NON-DELIVERED) ITEMS MUST BE PICKED UP IN AN ENCLOSED VEHICLE (SUCH AS A
VAN/TRAILER). AT NO TIME CAN AN ITEM BE PLACED IN AN OPEN TRUCK BOX/TRAILER FOR VARIOUS REASONS.
A CREDIT CARD WILL REMAIN ON FILE FOR ANY DAMAGES THAT MAY OCCUR. IT IS THE RENTER’S RESPONSIBILITY FOR THE CONDITION OF THE RETURNED ITEMS. THE CREDIT CARD THAT WAS USED FOR THE BOOKING WILL BE USED FOR
ANY LOST/STOLEN OR BROKEN RENTALS (See Rental Protection Plan)
UPON DELIVERY OR PICK UP, THE RENTER AGREES THAT ALL RENTED ITEMS ARE IN SATISFACTORY CONDITION. IF THE CLIENT/RENTER WANTS TO NOTICE SOME DAMAGE UPON RENTING THEY MUST DO SO BEFORE THE ITEM(S) HAS
EITHER LEFT OUR FACILITY OR WHEN OUR STAFF MEMBER IS PRESENT DURING DELIVERY/SET UP.
THE RENTER WILL PAY ANY AND ALL OVERDUE CHARGES FOR ANY AND ALL EQUIPMENT THAT IS OVERDUE FROM THE
DUE DATE. YOUR ITEMS ARE RENTED AND PAID FOR ONLY THE TIMES/DATES AS PER YOUR RENTAL CONTRACT. IF YOUR ITEMS ARE LATE AFTER THE DATE SPECIFIED, YOU WILL BE CHARGED THE DAILY RATE FOR YOUR ITEMS AND ANY ADDITIONAL PICK UP CHARGES. THE BEST PRACTICE IS TO CONTACT A STAFF MEMBER FOR ANY DELAYS. WE WANT YOUR EVENT TO GO SMOOTHLY AND WE HOPE THAT YOU DO THE SAME FOR OUR ITEMS OF YOUR RENTAL.
PLEASE AVOID THIS (WE HAVE TO OUTLINE THIS): FAILURE TO RETURN GOODS BY SPECIFIED DATE CONSTITUTES THEFT
AND CAN CONSTITUTE CRIMINAL CHARGES. THE RENTER WILL PAY FOR ANY DAMAGES TO THE RENTED EQUIPMENT
INCURRED DURING THE RENTAL PERIOD OR WHILE IN THE THE RENTER’S POSSESSION. SHOULD ANY EQUIPMENT
ASSOCIATED WITH THE CONTRACT GO MISSING, OR IS STOLEN, THE RENTER AGREES TO BE CHARGED WITH THE VALUE
OF THE EQUIPMENT AS STATED ON THE RENTAL AGREEMENT.
RENTAL PROTECTION PLAN
A 5% DAMAGE PROTECTION CHARGE WILL AUTOMATICALLY BE CHARGED TO ALL ORDERS. UNLESS SPECIFIED PRIOR
TO THE EVENT. YOU DO HAVE THE OPTION TO OPT OUT OF THE RENTAL PROTECTION PLAN.
DAMAGE PROTECTION WILL COVER THE FIRST $100 OF BROKEN OR DAMAGED EQUIPMENT AND 50% OF ANY ADDITIONAL DAMAGE OR BREAKAGE UP TO $2500 IN VALUE.
THE REMAINING 50% WILL BE THE CUSTOMER’S RESPONSIBILITY AND WILL BE CHARGED USING THE CREDIT CARD ON FILE FROM THE ORDERING.
THE RENTAL PROTECTION PLAN IS NOT INSURANCE AND DOES NOT COVER THE FOLLOWING: RENTAL ITEMS NOT
RETURNED, THEFT, DAMAGE RESULTING FROM VANDALISM, DAMAGE RESULTING FROM NOT SECURING ITEMS
PROPERLY DURING TRANSPORT, OVERLOADING OR EXCEEDING THE RATED CAPACITY OF THE RENTED ITEM. DAMAGE
TO ELECTRONIC DEVICES DUE TO MOISTURE, ELECTRICAL OVERLOADING, ITEMS LEFT IN THE RAIN, AND ANY OTHER
MISTREATMENT OF THE RENTED ITEM(S).
THE RENTER IS 100% LIABLE FOR FULL REPLACEMENT COST OR REPAIR IF THE RENTAL PROTECTION PLAN IS NOT
SELECTED.
ON-CALL SERVICE
WE DO PROVIDE 24 HOUR ON-CALL SERVICE FOR OUR CLIENTS. ADDITIONAL CHARGES WILL APPLY. PLEASE DISCUSS WITH A BOOKING AGENT FOR DETAILS.
IF ANYTHING ISN’T FUNCTIONING AS IS SHOULD OR A CONCERN OF A PRODUCT, PLEASE LET US KNOW RIGHT AWAY BY
CALL OR TEXT MESSAGE.
LINENS
NO CANDLES/CANDLE WAX. WAX KILLS LINENS! SO PLEASE, NOT OPEN CANDLES ON THE LINENS. THANK YOU.
PLEASE RETURN LINENS FREE OF ANY FOOD. PLEASE RETURN LINENS COLOR MATCHED (WHITES WITH WHITES FOR
EXAMPLE) SO WE CAN ENSURE THE PROPER ITEMS ARE RETURNED AND COUNTED. ADDITIONAL CHARGES WILL BE
APPLIED FOR MISMATCHED LINENS.
LINENS THAT ARE RETURNED WITH BURNS, HOLES, RIPS/TEARS OR THAT ARE PERMANENTLY STAINED DUE TO
NEGLIGENCE WILL BE BILLED AT REPLACEMENT COST.
LAUNDRY BAGS/BINS WILL BE PROVIDED FOR YOU TO RETURN LINENS EASILY.
CLEAN UP / PREPARATION FOR PICK UP
PLEASE ENSURE THAT ALL TRASH, DECOR ITEMS, FLOWERS, ETC ARE REMOVED FROM THE TENT AREA PRIOR TO PICK
UP. THE CLIENT ASSUMES ALL RESPONSIBILITY FOR DAMAGES CAUSED BY DECOR ITEMS SUCH AS CANDLE WAX,
CIGARETTE BURNS, PENS/MARKERS, TAPE OR PINS TO TENTS, ETC.
THE BEST PRACTICE TO AVOID ANY ADDITIONAL CHARGES IS THE RETURN THE ITEMS AS THEY WERE DELIVERED.
GLASSWARE IN THE PROPER CONTAINERS, CHAIRS STACKED WITH STICKERS FACING UP AS DIRECTED, TABLES
STACKED TOGETHER, FLATWARE, PLATES AND COOKING DEVICES RINSED FREE OF FOOD AND PUT INTO DESIGNATED
CONTAINERS PROVIDED AND GARBAGE CANS FREE OF GARBAGE (WE DON’T RECYCLE FOR YOU OR TAKE AWAY YOUR
GARBAGE, SORRY).
ADDITIONAL CHARGES MAY APPLY IF:
IF THE VENUE/SITE IS NOT AVAILABLE OR READY WHEN THE CREW ARRIVES AT THE PREVIOUS DETERMINED
DATE/TIME.
RENTED EQUIPMENT IS NOT READY FOR PREARRANGED PICKUP.
DELIVERY AND PICK UPS IS FROM ANY LOCATION OTHER THAN GROUND LEVEL. IF YOUR VENUE HAS STAIRS,
ELEVATORS, LOADING DOCKS AND PICK UP OF ITEMS OUTSIDE NORMAL BUSINESS HOURS.
PLEASE DISCUSS DELIVERY AND PICK UP ARRANGEMENTS WELL IN ADVANCE WITH A TIMELESS TEAM MEMBER PRIOR
TO YOUR EVENT. WE WANT YOUR EVENT TO GO SMOOTHLY. AS WELL AS OUR DELIVERY TO YOU AND PICK UP FROM
YOU.
BE SURE ALL EQUIPMENT IS RETURNED ACCORDING TO THESE TERMS AND CONDITIONS OF THE RENTAL AGREEMENT.
THE CLIENT IS SOLELY RESPONSIBLE FOR ANY ADDITIONAL CHARGES INCURRED AS A RESULT OF FAILURE TO MEET
THESE CONDITIONS OF THE RENTAL AGREEMENT. ALL COLLECTION FEES, ATTORNEY FEES, COURT COSTS, OR ANY
EXPENSE INVOLVED IN THE COLLECTION OF RENTAL CHARGES WILL BE THE NON PREVAILING PARTY’S RESPONSIBILITY.